Stayed in this hotel for most our visit in Xian. It was 4 nights. We check-out in 2nd night to stay at a hotel nearby Mount Hua. We left a bottle of shampoo in the room and enquired the hotel reception upon check-in again but was told it was nothing was found in our room. The breakfast at the hotel was somewhat almost the same daily, however there were more varieties compare to the other hotel we stayed nearby Mount Hua. We were skeptical if the hotel changed our towels and bedsheets daily as we noticed the bathrobes were not changed. There were 2 big pillows on each twin bed but noticed were not properly positioned after housekeeping and were just placed wherever the housekeeping maid felt proper(on the floor beside luggage rack or on the floor beside the bed when it was meant to be on the bed). I am a person who is very particular when it comes to cleanliness of the room and I felt that the housekeeping did not do a very good job at cleaning the rooms. Felt the bathroom was not properly cleaned too. The overall service of the hotel was just average. The hotel was also situated quite a distance from shopping mall (15 to 20 mins walk) and we only found our way to the mall on our last night.